Refund Policy
Motorcycle World Return & Refund Policy- In Store Purchases and Ebay
Thank you for visiting and shopping at motorcycle-world-co-uk.
If you are not entirely satisfied with your purchase, we're here to help.
Following are the terms and conditions that constitute our Return & Refund Policy.
In Store Purchase or Ebay Returns
You have 30 calendar days to return an item from the date you received it for In Store and Ebay purchases.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Your item must be in the original packaging with all original labels/tags attached.
Your item needs to have the receipt or proof of purchase.
Special Orders and Manufacturer Parts and Accessories Orders
For any parts or accessories which are special ordered from a manufacturer directly, unfortunately these are non-returnable to the manufacturer and therefore we cannot issue any returns back to the manufacturer or any refunds for any special orders.
Refunds
Once we receive back your in store/ Ebay purchased item, we will inspect it and notify you that we have received your returned
item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment).
You will receive the credit within a certain amount of days, depending on your card issuer's policies.
A reminder that unfortunately we do not offer refunds on Special orders- Manufacturer Parts and Accessories, as these have been ordered in especially.
Shipping
You will be responsible for paying for your own shipping costs for returning your item, however upon us receiving the item in the sold as condition, we will happily reimburse your cost to ship to us.
Contact Us
Our return address is: Motorcycle World Northampton, Unit 3 Grafton Trade Park, 3 Quorn Way, Northampton NN1 2PN. For more details please call us on 01604 753 579.
Motorcycle World LLP trading as Motorcycle World / motorcycle-world-co-uk.myshopify.com is an Appointed Representative of Motorcycle World LLP, which is authorised and regulated by the Financial Conduct Authority (FCA No 671058). Motorcycle World LLP’s permissions as a Principal Firm allows Motorcycle World LLP trading as Motorcycle World to act as a credit broker, not as lender, for the introduction to a limited number of finance providers and to act as an agent on behalf of the insurer for insurance distribution activities only.
We can introduce you to carefully selected lenders and will receive a commission for the introduction.
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